Domains / Contact centre and CRM
Contact centre and CRM
The contact centre stack, customer relations and CRM reporting.
12
Repos
Average health 52.5
9
On end-of-life runtimes
0
Running in AWS
Fully or alongside on-prem
0
ZDD: no excuse
Could leave the three-week release now
About this mapping
System generated from repo names and purposes. To correct a repo's domain, add it to estate-assessment/data/repo-owners.json; curated entries always beat the generator. Each repo page shows its mapped domain and product area.
Repos (12)
| Repo | Health | Priority | Hosting | ZDD | Entanglement |
|---|---|---|---|---|---|
| backoffice-customerrelations-ui Internal ASP.NET MVC web UI for the Customer Relations team to manage customer relations cases against booking… | 26 · red | high | On-prem | ZDD: not applicable | loosely attached |
| contact-centre-email-server Windows service that dequeues queued Contact Centre emails from the ContactCentre SQL database, renders them v… | 29 · red | high | On-prem | ZDD: not applicable | kernel |
| phenix-contact-centre-wcf Legacy Contact Centre SOAP web service (ASMX, despite the wcf name) on .NET Framework 4.7.2 exposing contact C… | 29 · red | high | On-prem | ZDD: not applicable | kernel |
| phenix-contact-centre-2-api ASP.NET Web API 2 backend for the Contact Centre 2 CRM application, serving contact/customer data, duplicate-c… | 39 · red | high | On-prem | ZDD: needs work | kernel |
| crm-reporting-api ASP.NET Core API exposing CRM reporting data (corporate leads / prospective email-domain lookups) from a repli… | 46 · red | high | On-prem | ZDD: not applicable | loose |
| phenix-contact-centre-web Legacy ASP.NET MVC 5 Contact Centre website on .NET Framework 4.6.2 for browsing and managing contacts, market… | 47 · red | high | On-prem | ZDD: not applicable | kernel |
| phenix-contact-centre-api Small ASP.NET Core 2.2 API exposing emergency-contact data for Phenix contacts, with command/query handlers, v… | 50 · amber | medium | On-prem | ZDD: not applicable | loosely attached |
| phenix-contact-centre-2-web Contact Centre 2 user interface — an ASP.NET MVC shell hosting an Angular 8 SPA for viewing and managing conta… | 54 · amber | high | On-prem | ZDD: a long road | kernel |
| phenix-reasonstocall-api .NET 6 event-sourced API managing a TC's 'reasons to call' task list (complete, snooze, dismiss, note, delete/… | 69 · amber | medium | On-prem | ZDD: not applicable | loose |
| ttand-database Change-script database project for the TTAND (The Travel Agent Next Door) SQL database holding profile, addres… | 78 · green | low | On-prem | ZDD: not applicable | loose |
| phenix-contact-api REST API serving and mutating Travel Counsellors contact/customer data (addresses, emails, phones, passports, … | 79 · green | low | On-prem | ZDD: ready with guardrails | kernel |
| to-dyn365-api .NET 8 integration API bridging Travel Operations finance data (vendors, journals, settlements, payments) into… | 84 · green | low | On-prem | ZDD: ready with guardrails | loosely attached |